Enabled Core Services | Custom Software Development Build a Frictionless Business and Customers Interaction Experience

FRICTIONLESS ACHIEVED

ENACOS SOLUTIONS

Keep your customers engaged with accessible self-service and laser-focused commercial interaction.
A truly frictionless business and customer interaction experience.

We provide consulting and custom software development, end-to-end, from inception to day-to-day operations.

You focus on your priorities, leave the technical stuff to us.

Consulting

Software development

Software Components

Software Operations

User Management

Contact Us

CONSULTING

Consulting

The bridge between business and IT

  • Where are you now?
    (    Customer Interaction Quick-Scan)

  • Where do you need to go? 
    (Define the solution, work with you as Product Owner)

  • How to get there?
    (Define the roadmap with our     Solutions Architect)

Consultation

1
Initial Task

identify need

2
Create Solution Definition

as well as requirements, mock-ups

3
Get Departments Onboard

get funding

4
Plan The Execution

find resources, plan the changes

5
Development

the building and development stage

6
Implementation

implement the solution (technical integration, training, documentation)

Engagement

Customer Interaction Quick-Scan

GAP analysis between company goals and organizational and technical capabilities

Artificial Intelligence maturity check

Identify Quick-fixes

Create roadmap

Map the roadmap to internal capabilities and if relevant, design custom solutions

Product Owner Services

Fill in product owner role for company

Align internal stakeholders, prioritize, create long-term roadmap, work with agile teams to create

Fill in product owner role for company

Solutions Architect Customer Interactions

Provide solutions architecture and work with (internal and external) teams to bring clients to the next level.

Review organizational structure and plan improvements

Consultation

Analytical CRM

Increase sales by using prediction of customer need (product affinity).

Increase sales, customer retention, customer satisfaction by identifying next interaction for customer (Next best Offer, Next best action).

Customer Interactions

Get company ready for true multichannel campaigns to send the same massage through multiple channels.

Increase relevancy for the customer, increase effectiveness for the business by providing the most relevant information or offers.

Organizational Optimization

Identify gaps in skills within your team. Get the organization hyped up for the necessary change.

Convince C-Level stakeholders to provide the budgets and resources to go the next mile.

SOFTWARE DEVELOPMENT

Software Development

Sometimes whats in the market is just not what you need.

With more then 15 years of experience in customer facing solutions, from portals through interactions in channels like Email, social media and web, we know that there is never THE BEST solution. The most one can ask for is THE MOST FITTING solution. And that solution might not be ready-made in the market for you.

We always take into account what is already in the company, see if it can be optimized, then we look at existing solutions in the market and compare it to the ideal process. Based on this analysis we take decisions together with you to decide the next steps. This is analysed against functional needs, technical requirements but organizational capability and strategy are an integral part of the analysis as well.

Problems

Real-Time View

Creating a real-time 360-degree view of actual communication and their effects on customers.

High Performance Synchronization

Create a high-performance synchronization machine that keeps user data up-to-date in all systems, so the user can work in whatever tool they want.

Improved Sales

Optimize sales and marketing by creating pinpoint accurate predictions of customer needs in multiple channels.

SOFTWARE COMPONENTS

Software Components

Some solutions are so frequent, we created best of breed boilerplate components that we can deploy for our customers as needed.

Components for low friction customer interaction.

High performance customer synchronization engine

Sometimes it is not a feasible solution to have all data only in one place. For a customer, it needs to look as if they only took to one company and they should not care if it’s 1 or 20 systems. Our high-performance customer synchronization engine keeps all data up-to-date so it just works.

Marketplace Portal

Many clients have a business in which they provide want to provide a platform to other businesses. We have a boilerplate that allows a fast deployment of this solution. No need to reinvent the wheel. You just start getting your customers onboarded.

Customer Interaction

Hub Customer interactions (any communication you might have between your business and people that qualify in some sort as customer) are at the heart of any business. These messages, be it email, sms, push, letters or banners, usually are managed by a multitude of systems. We don’t believe this is going to change anytime soon. But for you to manage the communication, awareness is key. Our Customer Interaction Hub gathers the data and makes it actionable, however many technical systems are involved.

SOFTWARE OPERATIONS

Software Operations

Any app, any portal, any piece of software needs to be running in order for your business to deliver the exceptional service you want to provide. This means, someone needs to be watching and tweaking.

We provide operational software support to do just that. Keep things afloat so you can scale up.

Operational support
The running of applications (monitoring, updates, error handling)

User Management

User Management

SSO & IAM for B2B2C solutions

We all are unique. And we want to be recognized. “Loggin In” to a system is a daily activity for any person that uses any piece of software. The reality behind it is more complext then matching a password to a user.

Sometimes, people belong to multiple organization or have a different role depending of context.
We provide a strong, flexible solution that will speed up the implementation of any software product.

Explore our UNIQUE
pricing model

Standard Services

• Custom solutions for our clients
• Full control
• Work with your in-house
• Developers or development partners or Enacos

Collaborate Services

• Develop together with Enacos
• Best of breed approach
• Product ownership done by Enacos Available on chosen solutions.

Investment

• Your idea, Enacos creates
• Joint-Venture with Enacos
• Let’s talk!

Enacos Products

• Enacos products
• Full software solutions
• Fast standardized
• components for getting up to speed faster.

1
Get in touch

By filling out the contact form

2
Let’s Talk

Let's explore the needs briefly

3
Intake meeting

Where we identify the needs and sketch some preliminary solutions scenarios

4
Proposal

enacos presents a proposal

5
Kick-Off

Meeting with team and stakeholders

6
Fine Tuning

The project is usually run in an agile way, but we can use partially waterfall methods if this suits the project better.

Let’s work together. Start your Frictionless Journey by filling out this form today.

    • Postal Address
      Keurenplein 41-C180
      1069 CD Amsterdam
    • Visiting Address:
      Gedempt Hamerkanaal 151
      1021 KP Amsterdam